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Frequently Asked Questions

How much is delivery?

Make sure your zip code is in Zippy’s delivery area and place an order of $25 or more and your delivery is FREE. A $5 delivery charge will be added for all orders under $25.

How can I find out if I am in FDPS’s Free Delivery Area?

On the home page you will find where Zippy wants to know your zip code. Place your zip code in the box and he can tell you if you are in our Free Delivery Area.

What is the delivery cost outside of the free delivery area?

At this time, we are only delivering to our free delivery area.

Do I need to be home when my delivery arrives?

No. FDPS will leave your items on your front porch. You may request your items to be place in another location on your account page.

When will my order be delivered?

Your zip code determines your delivery day. Your initial order can take 10-14 days to get on the delivery schedule. To be sure you never run out of food sign up with our Keep it Coming program.

What does "Keep it Coming" mean?

Our Keep it Coming program is designed so that you never run out of pet food again. You can decide how often to have your food delivered to your home. You will also have the ability to change the frequency as needed through your account page. If you have any problem with making a change on your account, please call and we can make that change for you.

Where do you get your products from?

We order our pet products from the same companies as your local specialty pet store. The difference is that we order only the products our customers need, this way our product is always fresh, never left sitting on the shelf.

Do you deliver to businesses or apartments?

Yes. We will need all necessary information like gate codes and where to leave the product. Most businesses require you to meet your delivery at the curb.

Do you deliver to businesses or apartments?

Yes. We will need all necessary information like gate codes and where to leave the product. Most businesses require you to meet your delivery at the curb.

Does FDPS accept coupons or frequent buyers' card?

Yes. We will honor all manufacturer's coupons and frequent buyers' cards.

What if the wrong product is delivered?

As soon as you realize that we may have delivered the wrong product, simply call us (512-778-9081) or email us with the product name that you received and the product name that you ordered. We will do our best to get the right product to you the next day if you are in need, otherwise we will replce the item the following week on our scheduled deliveries.

Return Policy

At FDPS, we want our customer to be completely happy with their pet products they have purchased. FDPS will pick up defective products and refund your payment. If product is not defective there will be a $10 pick up fee.

How do I pay for my order?

We accept Visa and Mastercard. Our drivers are not set up to collect payment at this time and do not carry cash with them.

Undeliverable Goods

Please provide all necessary information to make your delivery possible. If you live in a gated community, please let attendants know that we will be coming. If you have a gate code, we will need the code to make the delivery. If we have any problem delivering the items to you and cannot get in touch with you, you will be charged a $10 undeliverable charge.

What is the best food for my pet?

Every animal has different needs in their diet. We carry only the highest quality pet food available. We carry a pet food that will fit all your animal’s needs. If you have questions on what might be a good choice for your pet feel free to call us at 512-778-9081 and we will try to answer your pet food questions to find the right food for your animal.